© 2019 Dog Pool Club​ LLC

Frequently Asked Questions

  • Do you really have indoor pools for dogs?

    • Yes, the dogs love them! 
       

  • What's required to visit or to join as a member?​

  • Can my dog swim?

    • Most dogs are natural swimmers, we provide free life vests if needed. We also have small wading pools
       

  • What if my dog hates water?

    • We provide a safe off-leash indoor dog park environment with lots of dog toys to run around and play with. Compared to a public dog park, we require all dogs to be vaccinated, free of fleas or ticks and be social with other dogs.

    • We have excellent coffee and you can meet and connect with other dog lovers like yourself.
       

  • Pools

    • How big are the pools?

      • We have two 24ft x 12ft x 4ft deep saltwater pools and another wade pool for smaller dogs
         

    • Are the pools heated?

      • The pools are in room temperature around 67F / 19C
         

    • How do the dogs access the pools?

      • We have stairs to access the pools and we’re adding ramps very soon
         

    • How do you keep the pools clean?

      • The pools are sanitized by saltwater with a small amount of chlorine generated from the salt. The salt concentration is around 100 times less than the ocean. This type of pool is healthier for the dogs’ skin than typical chlorine treated pool water.

      • The pools are filtered every night through a sand filter, automatic pool cleaning robot and we also clean them manually.
         

      • Can I swim together with my dog?

        • The pools are for dogs only, we are not allowed to have humans inside the pools for safety reasons. 
           

      • How do I dry my dog after swimming?

        • We have washing / drying area that is included with the park / pools pass. We provide towels and electric dyers to dry your dog. 
           ​

  • Do you restrict some dog breeds?

    • No, all dogs are welcome as long as they comply with our club rules
       

  • Is there a time limit for a visit?

    • You can stay as long as you’re having fun :)
       

  • Are all vaccination required?

    • Yes, for the safety of all the dogs and humans, proof of current vaccinations for Rabies, Bordetella & DHPP are required to enter the dog park and pools. Your dog can still get coffee or use the washing/drying facilities if not vaccinated.
       

  • Why do you require Bordetella?

    • ​Bordetella bronchiseptica is the most common strain of kennel cough. Kennel cough is one of the most common illnesses in dogs. It is most commonly spread through public dog spaces as it is highly contagious. While Kennel cough itself is not fatal, it can lead to fatal infections in puppies and in senior or immunocompromised dogs.
       

  • Do you do private swimming sessions or private events?

    • The club is a social community for our members. We can accommodate special events off-hours. You can always invite your friends for a dog’s birthday party and we’ll offer group visit discount while the club stays open to other members.
       

  • Does my dog has to be spayed or neutered?

    • It’s required only for the day care service (coming soon).
       

  • What are your opening hours?

    • Daily including holidays 9am-9pm.
      No appointment needed. 

       

  • I want to come when it’s not busy, how can I find out?

    • Members can check our webcams on the website and see how busy it is at any time. Ask us for a member's access.
       

  • Where are you located?

    • 1129 Old County Rd San Carlos CA 94070.

    • Google Maps Directions - https://goo.gl/maps/PHXdHRKQkk62

    • We’re in front of the Home Depot and Lucky supermarket in the former Pet Food Express building

    • Driving 101 South, take Holly exit and continue straight to the Brittan Ave (exit 411 from US-101 S), continue onto Brittan Ave, Turn left onto Old County Rd, Turn left and we're on the right side.

    • Driving 101 North, Follow US-101 N to Whipple Ave in Redwood City. Take exit 409 from US-101 N, turn left onto Whipple Ave, Turn right onto Industrial Way, Turn left onto Bing St, Turn right onto Old County Rd, we’re on the right side.
       

  • How much does it cost?

    • See our pricing here - www.DogPoolClub.com/pricing

    • Price is per dog, we have discounts for multiple dogs from same household.

    • Club visit and membership both include the washing/drying facilities. They are self service and include baths, shampoo, grooming tools, towels and dryers.
       

  • Can I leave my dog there (dog daycare)?

    • Owners need to stay with their dog and look after them

    • We will provide daycare 9am-8:30pm and drop-off by the hour in a few weeks
       

  • Can I just use your washing / drying facilities?​

    • Sure, you can just come by and purchase a self-service Dog Wash for $15.

  • Do you provide grooming services?

    • No, we are not allowed to provide grooming services at this location.
       

  • How much is the daycare?

    • We will be adding the dog day care service soon.
       

  • Do you have parking available?​

    • We are located at Brittan Station Shopping Center with plenty of parking spots between us, Home Depot and Lucky. ​
       

  • Can I read and sign your waiver online?

  • Can I buy a gift to a friend?